The Role of a Receptionist and Receptionist Duties
Receptionist Job Description: Receptionists are individuals who fulfill a support or office administration position, the work is performed from a front desk. The receptionist is the first line of contact within an organization to meet people. One of the main receptionist duties is to receive calls and greet visitors who arrive at a business.
Common Receptionist Duties
The more traditional duties will include answering the inquiries of a visitor about information on the company. As well as directing visitors onto the appropriate contacts, answering of incoming calls, sorting mail and arranging of appointments of guests to meet up with staff members of the company.
Receptionists may assume the role of a type of security guard for the company, as they will often monitor who comes and goes through the front doors of the firm. The receptionist is able to report and observe on any types of suspicious activity or behaviors in the company.
Receptionist descriptions have expanded over the years due to an increase in technology within the workplace. Front desk receptionists are now required or encouraged to have adequate amounts of training in software and computer training. A number of receptionists assist in maintaining and creating spreadsheets. As well as creating types of word documents, merging of certain documents for the purpose of mailing. Entering of formulas into a spreadsheet, and entering of data into a database for customer relations.
Some receptionists may assist a firm with other duties that will include: payroll, receivables collection, bookkeeping and various other types of office tasks that are related to the company. In most cases a receptionist will be expected to deal with a multiple of tasks efficiently and quickly. The telephone mannerisms of a receptionist should be impeccable. A receptionist who displays strong office skills will always be tactful and courteous when dealing with people over the telephone or in the workplace.A receptionist should be considered as an asset that can present the business in a positive way.
Due to the number of tasks that are delegated to a receptionist, it may become a challenge to capture all incoming calls. It may also become difficult for a receptionist to concentrate on their daily tasks with a telephone that is constantly ringing. Making use of an answering service can increase how productive the staff members are within a company.
Incoming calls can now be directed to an automatic answering service which will give the caller the option to hold or to call back. This assists the operator in busy times or while the receptionist may be away from the front desk. This type of system allows for a professional company to capture every incoming call. This allows for staff to increase on their skills by being able to take on more duties.
Receptionist duties have become more important over the years and many companies cannot do without the assistance and services of this job type. Receptionists need to be the type of people who can multi task in order to deal with all the demands placed on them.
Receptionist Salary In USA: What Can You Expect
While the average receptionist salary in USA is approximately 30 016 $, there are plenty of factors that must be taken into consideration when you’re wondering what to expect when entering this profession. Receptionists are used within a wide variety of companies both small and large, and their duties can range from answering phones and scheduling appointments to adding a list of extra duties a mile long to that daily regimen.
Not only do receptionists work for different sized companies and take on a wide array of duties, but other factors that are involved in the salaries of receptionists include the type of industry and the geographical location. What are some of the most popular industries in which receptionists work? Also, what education is generally required for receptionists?
In general, receptionists only need to have a high school diploma and exemplary communication skills since they are handling much daily interaction for the company. For companies that see high traffic in person, the receptionist is often the first employee that a person sees when he or she walks in the front door. As well, some companies only have receptionists handling customers over the phone if there is not much face to face interaction for the company.
The most popular industries for receptionists happen to be within the healthcare and social assistance fields. While this is expected, what about lawyer’s offices and other businesses? This brings up another good point. Some positions, while resembling the position of a receptionist, actually require a person to have further education. For example, paralegals often work as assistants for lawyers, handling receptionist duties for them. And, there are also other positions similar to receptionist positions within certain industries, such as administrative assistants and secretaries.
You will also see a fluctuation in wardrobes among different receptionists based upon company image and responsibilities of the employee. As well, when it comes to the average receptionist salary in USA, you have to think about the breakdown in two different ways. For example, some receptionists are salaried, and some of them are paid hourly. While the hourly wages can be computed to a yearly salary to average in with the others, there is a average base rate given for hourly wages for receptionists according to research, and that is approximately 12.14 an hour.
If you want to become a receptionist, it’s important that you not only are comfortable with the salary and job duties but also are passionate about the company in which you work for. Your job is going to have much to do with the image of the company and what they offer to consumers. So, while your job is one piece of the pie and you might like your duties, you want to also be comfortable with the company’s operations.
Did you know that the employment of receptionists is not only a growing field but one that is expected to see almost a 25 percent increase over the next decade? Knowing this can definitely make the job very appealing, especially considering that there are all types of industries and companies in which you could be employed. And, now you know more about receptionist salary in USA so that you can consider whether or not you want to make this your profession.
What To Include On A Receptionist Resume
If you have ever looked for a job, you know that it is important to have a great resume. While this is true, were you aware that it is a good idea to tailor your resume to your particular profession? Receptionists are a very important part of business culture, which means it is crucial for you to submit a solid resume. Here are several things you don’t want to forget when you are creating a receptionist resume.
Everyone knows that putting down all of your college information is important, but did you know that you should include any clubs you were in where you served as an officer? Many receptionists do things like answer phones, file papers and speak to clients. These are similar to the duties you would perform as a club officer. It would look even better if you served as treasurer or secretary since these are directly relevant to the tasks you may be hired to do.
Make sure to include mostly relevant job titles when you are completing the employment section of your receptionist resume. It is understandable if you have not had many jobs that are not similar, but if you have that will make you a much stronger candidate. You should also avoid putting any jobs you did not have for at least six months to a year. For example, if you worked as a receptionist at a law firm for two weeks, there is no need to include this tidbit of information on your resume.
Always make sure that the contact information at the top of your resume is correct. There are many people that update job and education information, yet they forget to verify the right address, email and phone number. This is a mistake since a potential employer is not going to go out of their way to hunt you down. If they try to contact you and they are not successful, they will scrap your resume and continue on their search.
Since you may be responsible for paperwork in your new position, make sure that your grammar and spelling are flawless on your resume. While you may view something as a minor typo, this shows the employer that you are not very good with written language. It also shows them that you lack solid attention to detail. They can establish this because you would have caught your error if you had proofread your receptionist resume.
Let potential employers know what your skills are. This is the most important part of a resume. While you should list physical skills like faxing, email, and Dictaphone, it would also be a good idea to include skills like bilingualism, promptness and a willingness to work extra hours if needed.
With all of this new information under your belt, it is time for you to write a winning resume. If you follow this advice to the letter, you should get plenty of calls for interviews. Now all you have to do is work on your interview skills and you will be good to go.
Receptionist Skills: Putting Your Best Foot Forward
First impressions are important and even though a company may have a fantastic website, an outstanding customer service team, and an incredible product, it is still vital to present a professional and welcoming demeanor when visitors arrive at your company. Receptionists are the first person that visitors to a physical location meet. Depending upon how they are greeted and treated, your company’s guests will form either a positive or negative first impression. Here are the top skills that successful receptionists possess.
1. The ability to be polite without being inefficient.
Visitors should be greeted politely. The receptionist should make them feel welcome but understand that the guest is there to do business. Good listening skills will go far here. Once the guest has stated the purpose of their visit, a good receptionist should be able to get them on their way efficiently.
Should there be a delay, the receptionist ensures that this information is immediately communicated. Any paperwork for security purposes should be filled out right away. In many cases, the receptionist will offer a beverage.
2. Receptionists should understand how the company is structured.
Sometimes visitors arrive unannounced but still have a legitimate reason to be there. A skillful receptionist is able to make a few calls to find the right contact. Guests should be made welcome and kept in the loop. During busy times, the receptionist should keep notes and follow up to ensure that everyone’s needs are taken care of.
3. Receptionists should have a positive sense of humor.
Most guests don’t understand that a receptionist wears many hats within a company. But, this doesn’t mean that the receptionist should be grumpy when interrupted by a visitor. Instead, they should be organized enough to pause at the task at hand and give full and friendly attention to the person in front of them. A warm smile goes a long way.
4. Be prepared to provide a wide variety of support to the office.
Most receptionists are given large projects to work on in between calls or visitors. They should be prepared to learn how to operate most of the software that is used within the company. Oftentimes, they are asked to order supplies at a good price and collect and deliver packages. In order to be successful, receptionists must also be versatile and willing to pitch in on a wide variety of projects.
5. Receptionists must be able to multitask and prioritize.
Because the job entails so many interruptions throughout the day, a vital receptionist skill is the ability to multitask. Many are able to do this because they are highly organized and keep an accurate list of the projects they are involved in.
Receptionists can receive work from multiple departments. Before agreeing to take a task on, they should always ask for a due date and the level of importance. Prioritizing helps them to provide good service and keeps the company running more smoothly.
Receptionists do much more than greet people. They are polite and knowledgeable about the company. In addition, they are able to work with many different vendors and work on a wide variety of projects using many different types of software.